FAQ

NORVEX — CUSTOMER CARE

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Find answers about our lighting, home essentials, products, orders and customer care.

Norvex offers a curated selection of lighting and home essentials, including wall lights, ceiling lights, pendant lighting, table lamps, night lights and atmosphere products.

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Many Norvex lights are designed for bedrooms, living rooms, dining areas, offices and bedside spaces. Our Cloud Ceiling Lamp, for example, is designed for living rooms, bedrooms, dining rooms and other indoor spaces.

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Dimming depends on the individual model. Selected Norvex products offer adjustable brightness and different light temperatures.

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Voltage specifications vary between products. Always check the specifications on the product page before purchasing.

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This depends on the product. Some models feature integrated LED lighting, while other fixtures may require a separate bulb.

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Installation requirements depend on the product. Ceiling and pendant lights may require installation, while portable table lamps generally do not require permanent installation.

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Yes. Norvex also offers aroma diffusers and humidifiers designed to complement your home environment with fragrance, mist and ambient lighting.

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Yes. Selected Norvex table lamps combine lighting with wireless charging and USB charging functionality.

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Shipping information, delivery details and applicable conditions can be reviewed on our shipping policy page.

Shipping information

Our return policy contains the applicable information regarding returns and refunds. Please review the policy before placing an order.

Returns & refunds

For questions about products, orders or customer care, contact the Norvex team through our contact page.

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You can review how customer information is handled, stored and protected in our privacy policy.

Privacy policy
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Our team is here to help.

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